DRAFT - Returns and Refund Policy
If you’re not totally satisfied with any part of your purchase for any reason at all, please email us at hello@mokobara.com and we'll do whatever it takes to make things right.
For all soft bags and backpacks: we offer 7-days, no-questions-asked return.
You can return your unused bags or backpacks in its original condition, unused and intact packaging within 7-days, no-questions-asked. To start a return, visit https://mokobara.com/apps/return_prime
Please note that return will be accepted only with the original packaging.
For luggage (except personalised products): we offer 30-days trial.
Order and try a mokobara luggage for 30 days. No strings attached.
We know you’ll love it, but if you don’t, just send it back. We'll give you a full refund. To start a return, visit https://mokobara.com/apps/return_prime
Please note that return will be accepted only with the original packaging.
Refund Process:
Depending on the mode of payment and bank policies we will take 10 to 12 working days to credit the refund money to your account.In case it is taking longer than 10 to 12 working days , please drop an email to hello@mokobara.com and we will fix it as soon as possible.
Please note that return will be accepted only with the original packaging along with the invoice copy you received at the time of order placement.