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Frequently asked question
Is the 30-day free trial available for purchases made at the store?
No, we do not offer a 30-day free trial for purchases made at our retail stores. However, we do accept exchange or replacement requests within 30 days of the sale, provided the product is in a saleable condition.
Can I exchange my Mokobara at the retail store?
We accept exchange requests at our retail store, provided that the product(s) to be exchanged was/were purchased offline. Please note that same-day exchanges depend on the stock availability of your preffered product in-store.
What is the return policy for my product?
We do not accept returns on any purchase. We accept exchange requests within 30 days of the purchase, provided that the item is in the same condition as it was at the time of sale and accompanied by the original invoice.
How are invoices delivered after the purchase?
Invoices are shared over email post-purchase. It's important to provide your email address during the purchase process to ensure receipt of the invoice over email.
What should I do if I haven't received my invoice?
We advise you to check your email inbox and spam folder for the invoice. You can also reach out to the store to have the invoice resent. We request you to share your email address or mobile number for the same.
Is there a confirmation process for receiving my invoice?
We advise you to check your email inbox and spam folder for the invoice. You can also reach out to the store to have the invoice resent. We request you to share your email address or mobile number for the same.
Can I add my GST details during check-out at store?
You are advised to share your GST details and email ID at the billing counter at the time of purchase. We will ensure the same is shared with you within 5-7 days.
Can store purchases be exchanged online?
No, store purchases cannot be exchanged online. Exchanges can be done at any store, provided that the item is in the same condition as it was during the time of sale and accompanied by the original invoice.
How should I claim my warranty?
You should reach out to the Customer Experience Team at hello@mokobara.com or call / whatsapp us at 7975298840 for warranty claims. We'll get in touch and make sure you get the assistance you need on priority!
Can I get my Mokobara repaired at the store?
No, we currently do not have any provisions to help get your Mokobara repaired at our retail stores.
How can I raise a request for returns/exchanges for orders placed on the website?
Click on the link here to place your return/exchange request. Our team will get in touch with you online and help you with your request!
Can Online Gift Cards be redeemed offline?
Currently, our Gift Cards can only be redeemed online.
Can I exchange my retail purchase in any Mokobara store?
Yes, you can exchange your retail purchase at any of our stores present in India.
Can I collect orders placed on the website from the store?
Currently, you cannot collect orders placed online from our retail stores. Orders placed online will be directly shipped to your delivery address.