FAQ

Warranty

How can I avail warranty on Mokobara products?

Your Mokobara is registered with a warranty that can be availed simply by dropping us a mail at hello@mokobara.com, or by clicking on the whatsapp chat icon on the website. Voila! We’ll take care of the rest.

Can I avail warranty on Mokobara luggage products bought on other websites?

YES, you can still avail a warranty, even if you haven’t purchased our products from mokobara.com. All you have to do is register your product here and we will activate your warranty!

What is the warranty on Mokobara luggage products?

We offer a 6-years worry-free warranty on all Mokobara Luggage products!

What is the warranty on Mokobara bags and accessories?

We offer a 12 months limited warranty on all our soft bags & accessories. The warranty covers the repair or replacement of any defective material or component, and not regular wear and tear.

Does Mokobara provide international warranty?

#GoingPlaces? Firstly, we’re so happy for you!

However, we currently offer a warranty that’s applicable to Indian jurisdiction only.

What about outer-space warranty?

Hmmm we’re #GoingPlaces for sure, but not 🚀 just yet. 

Does Mokobara offer a lifetime warranty?

Nice try! And, believe us when we say we’ve considered it. 

While we may not offer a lifetime warranty, all of our luggage products are made from a German Makrolon poly-carbonate shell that passes the highest industry standards in terms of quality check. Translation: you may just have a ‘lifetime’ travel bestie in your hands!

Shipping and Returns

What is this 30-day trial policy?

We offer a 30 day risk free return on all our products. All of it. So, if you’re not totally satisfied with your purchase for any reason, email us at hello@mokobara.com. We'll do whatever it takes to make things right. Click here to know more.

Are there any shipping charges?

No, we don't charge any additional shipping charges to you! 

How do I make a return?

You can just go to our Returns and Exchanges page and process your return. Or you can click on the whatsapp chat button on our website and chat with one of our customer service representatives to process your return. Please note that in order to process your return, you will need to pack the product back in its original packaging including both the dust cover/zipper enclosure and the cardboard box it was shipped in.

How long will it take to process my refund?

Our customer support team is always giving it their 101% to ensure you have the smoothest experience possible. So, you can rest assured that our team is doing everything it can to process your refunds on your returns ASAP. Currently, it takes between 8 to 10 days for your refund request to be processed.

Personalisation

How do I personalise my order?

A Mokobara is super easy to spot on the conveyance belt. But let's make it easier for you. You can engrave up to seven characters on our luggage logo plate. So your Mokobara feels really your own while #GoingPlaces!

To personalise your order: Visit our website, choose your fave Mokobara, select “Add Personalisation” and add your initials! Your laser-engraving charges will be added to your order. 

PS : Personalisation is applicable only on luggage products at the moment. Our team is working on some kick a** options to figure out personalisation on our range of soft bags.

Can I return or exchange my personalised items?

Personalised items are made to order and cannot be exchanged or returned, but our product warranties still apply

Product

What’s the difference between The Backpack and The Backpack Pro?

The Backpack Pro has everything The Backpack has, plus additional reasons to love it.

The Backpack Pro comes with an easy access front zipper compartment, which houses a key holder, cardholder and a zipper pocket to secure important documents. Oh, and we’ve also made more room for #GoingPlaces 🚀

What’s the difference between The Briefcase and The Briefcase Pro?

Say hello to The Briefcase Pro, The Briefcase’s cooler, sleeker cousin. The Briefcase Pro has everything you love about the Briefcase, plus 3 zippered compartments for easy access.

How big is the Cabin Float?

Your Cabin Float weighs 2.64 kgs (light, huh?) and is sized at 33 x 22.4 x 55 cm.

Translation? You can easily pack away and go adventuring for 2-3 days!

How big is the Cabin Luggage?

Your Cabin Luggage weighs 3.27 kgs  and is sized at 37 x 22.8 x 57.8 cm.

Translation: You can easily pack away and go adventuring for 4-7 days!

How big is the Check-in Luggage?

Your Check-in Luggage weighs 4.6 kgs  and is sized at 44 x 27 x 68.5 cm.

So, if you’ve got a 2 week-long vacay planned, this is the Mokobara for you!

How big is the Check-in Large Luggage?

Your Check-in Luggage weighs 5.25 kgs  and is sized at 51 x 31 x 79 cm (phew!).

Yes, our team uses this bag to take long phone-free vacations lasting over 2 weeks.

Maintenance and damages

I spy dents on my Mokobara from airport mishandling. What do I do?

Airports are the equivalent of boxing rings for luggage bags. The good news is your Mokobara is built to sustain those K.O. punches. Despite the dents, your Mokobara will continue to protect your belongings inside the luggage. A superpower provided by its German Makrolon poly-carbonate shell.

In case of any further airport mishandling of luggage, we request you to take the issue up with the respective airport or airline authorities for a luggage damage claim.

How do I remove scuff marks?

With magic. A Magic Eraser, that is. 

Included in your order is a Magic Eraser designed to wipe away even the most stubborn marks.

How should I store my Mokobara?

We’ve got you errr… our Mokobara covered!

We’ve provided dust bags to protect your Mokobara, when it’s not in use. As for soft bags, stuff in either the air bags provided, or old clothes to help your Mokobara maintain its shape and form.

Other

Where are Mokobara products made?

All Mokobara products are ideated and designed at our HQ in Bangalore, India. We partner with a number of world class manufacturers directly to ensure the highest quality standards for our products. Your Mokobara is manufactured all across Asia (India, China, Thailand and Indonesia) and we make sure that our supply chain is optimised for maximum efficiency to ensure faster deliveries and environmental sustainability.

How long will it take to receive my Mokobara?

Our third party aggregators will have your new travel bestie delivered within 3 to 5 days!   Please note that not all our third party aggregators accept card payment on COD. 

How do I place a bulk or corporate order?

You can email your requirements to bulkorders@mokobara.com and we will get back to you! We can get your order personalised. 

Orders that have a requirement of less than 50 units can be placed directly through our website. For orders more than 50 units, we will happy to assist you personally.

Do you offer bulk/corporate discounts?

As a direct-to-consumer company, we make sure that our customers get the best prices possible, directly from us. Hence we generally do not offer any bulk/corporate discounts but you can write to bulkorders@mokobara.com and we will try to help you with the best pricing possible for your requirement(s). Bulk orders that have a requirement of less than 50 units can be placed directly through our website. For orders more than 50 units, we will happy to assist you personally.

How do I join the Mokobara team?

We are always looking for fellow travellers to join us in #GoingPlaces. Shoot your shot with us at careers@mokobara.com!

Do you have a retail store that I can visit?

Currently we do not have any retail outlets that you can visit. However, we do offer a 30-days no questions asked trial policy for you to try a Mokobara in your adventurous habitat.

How do you package your products for delivery?

With love. Loads of it. 

All our luggage bags are packed in a premium dust bag which is shipped in a rugged cardboard box to safeguard your precious Mokobara. Our wallets come in a box with a fabric cover while our backpacks are secured with a special zipper enclosure which is shipped with a rugged cardboard box.

What does Mokobara mean?

We thought you’d never ask! Mokobara is made from 2 words: MOKO & BARA.

Moko are the face tattoos of the Māori Tribe from New Zealand. These tattoos are the “celebration of their identity as a Māori”, whereas Bara in Swedish means “to carry”.

Mokobara thus translates to “carry your identity”, which is what you do when you carry your world in our products, when you’re on the move