Got a Warranty Related Question?

How can I avail warranty on Mokobara products?

Your Mokobara comes with a warranty that can be availed simply by dropping us a mail at hello@mokobara.com, or by clicking on the whatsapp chat icon on the website. Voila! We’ll take care of the rest.

If you haven’t purchased our products from mokobara.com you can still avail a warranty. All you have to do is register your product here and we will activate your warranty!

What is the warranty on Mokobara products?

We offer a 6 year worry-free warranty on our Iconic Range and Access Range. We offer a 3 year warranty on our Em Range and our Transit Range. 

Backpacks, briefcases and totes: 
We offer a 12 month worry-free warranty on our backpacks, briefcases and select totes.

The warranty covers the repair or replecement of any defective material or component, and not regular wear and tear.

Does Mokobara provide international warranty?

#GoingPlaces? Firstly, we’re so happy for you!

However, we currently offer a warranty that’s applicable to Indian jurisdiction only.

What about outer-space warranty?

Hmmm we’re #GoingPlaces for sure, but not 🚀 just yet. 

Does Mokobara offer a lifetime warranty?

Nice try! And, believe us when we say we’ve considered it. 

While we may not offer a lifetime warranty, all of our luggage products are made from a German Makrolon poly-carbonate shell that passes the highest industry standards in terms of quality check. Translation: you may just have a ‘lifetime’ travel bestie in your hands!

Got a Shipping and Returns Related Question?

Wait, can I try my Mokobara for 30-days?

YES! we offer a 30 day risk free return on all our products. All of it. So, if you’re not totally satisfied with your purchase for any reason, email us at hello@mokobara.com. We'll do whatever it takes to make things right. Click here to know more.

Are there any shipping charges?

No, we don't charge any additional shipping charges to you! 

How do I make a return?

You can just go to our Returns and Exchanges page and process your return.

Or you can click on the whatsapp chat button on our website and chat with one of our customer service representatives to process your return.

Please note that in order to process your return:

  • You pack the product back in its original packaging.
  • Make sure you are including both the dust cover/zipper enclosure.
  • Keep the product in the cardboard box it was shipped in.

How long will it take to process my refund?

Our customer support team is always giving it their 101% to ensure you have the smoothest experience possible.

You can rest assured that our team is doing everything it can to process your refunds on your returns ASAP. Currently, it takes between 12 to 15 days for your refund request to be processed.

What if I receive a damaged/wrong/incomplete order?

In the situation that you received a damaged/wrong/incomplete order, please make sure to reach out to us within 48 hours of it being delivered. Our team will complete all enquiries with our delivery agents within 3 days of receiving your complaint, and help you out with a quick resolution after. 

Make sure you include the following images while submitting your complaint: Shipping label, MRP label, barcode and a quick video of the box and its contents. You will find all the required details on the box or the packaging. 

What if my order has been marked as delivered, but I haven’t received it?

In the situation that you receive a confirmation of the delivery of your order on text, but have not received it, please make sure to reach out to us within 48 hours of you receiving the confirmation text. Our team will complete all enquiries with our delivery agents within 3 days of receiving your complaint, and help you out with a quick resolution after. 

What if I placed a return for multiple products, but only one got picked up?

For multiple product returns in the same order number, please note that we will be placing individual return orders for each product. 

What if I wish to cancel my order?

If you wish to request a cancellation of your order, please note that our team can only help you out with the same if your order hasn’t already been packed for delivery. While we won’t be able to help you out from our end in this situation, you can simply refuse to accept the order during the time of delivery, to cancel your order, and the refund will be initiated back to your source account.

What if I ordered multiple products, but only received one?

For order containing multiple products, please note that we will be dispatching all the products individually, based on its availability in the warehouse closest to you. Therefore, you may not receive all the products in the same order at the same time.

Why does my order containing a luggage set come in a single box?

For orders containing luggage sets, please note that the entire set will be encapsulated within a single box. Our luggage sets are designed such that the smaller luggage can be nested inside the larger luggage, to save up on storage space. 

What if my delivery partner asks for tips?

Delivery partners affiliated with Mokobara do not request or accept tips. Please do reach out to us in the situation that your delivery partner requests for tips. 

What if I need my pincode/address/contact changed?

Once an order has been placed, we cannot guarantee helping you out with changing the pin code/address/contact detail. In the situation that these details cannot be changed, we request you to cancel your order and place a new one with the revised details.

What if my pin code isn’t serviceable, but I need to get my Mokobara fixed?

For return requests from pin codes which are not serviceable, we request you to self-ship your order to our Bangalore warehouse. We’ll get a member from our customer experience team to reach out to you with the address to the warehouse. We also request you to send us the proof of delivery, once your order gets delivered, to help us confirm that we’ve received the correct order. 

What should I keep in mind while returning my Mokobara?

All products must be packed in their original packaging prior to return. Please ensure all personal belongings are removed from the product before returning it, as we cannot guarantee their safety during transit to the warehouse due to the involvement of third-party vendors.

Got a Personalisation Related Question?

How do I personalise my order?

A Mokobara is super easy to spot on the conveyor belt. But let's make it easier for you. You can engrave up to seven characters on our luggage logo plate. So your Mokobara feels really your own while #GoingPlaces!

To personalise your order: Visit our website, choose your fave Mokobara, select “Add Personalisation” and add your initials! Your laser-engraving charges will be added to your order. 

PS : Personalisation is applicable only on luggage products at the moment. Our team is working on some kick a** options to figure out personalisation on our range of soft bags.

Can I return or exchange my personalised items?

Personalised items are made to order and cannot be exchanged or returned, but our product warranties still apply

Got a Product Related Question?

Which luggage size should I go for?

Heading out for 2-3 days? Get The Cabin Float.

  • Weighs 2.64 kgs (light, huh?)
  • Sized at 55 x 33 x 22.4 cm
  • Capacity 36 liter

Planned a holiday for 4-7 days? Get The Cabin Luggage.

  • Weighs 3.27 kgs
  • Sized at 57.8 x 37 x 22.8 cm
  • Capacity 41 liter

Got a 2 week-long vacay planned? Get The Check-in Medium Luggage.

  • Weighs 4.6 kgs
  • Sized at 68.5 x 34 x 27 cm
  • Capacity 71 liter

Planned a phone-free vacations lasting over 2 weeks? Get The Check-in Large Luggage.

  • Weighs 5.25 kgs
  • Sized at 79 x 51 x 31 cm
  • Capacity 100 liter

What’s the difference between The Backpack and The Backpack Pro?

The Backpack Pro has everything The Backpack has, plus additional reasons to love it.

The Backpack Pro comes with an easy-access front zipper compartment, which houses a key holder, cardholder, and a zipper pocket to secure important documents. Oh, and we’ve also made more room for #GoingPlaces 🚀


What’s the difference between The Briefcase and The Briefcase Pro?

Say hello to The Briefcase Pro, The Briefcase’s cooler, sleeker cousin. The Briefcase Pro has everything you love about the Briefcase, plus 3 zippered compartments for easy access.


Got a Product Maintenance Related Question?

I spy dents on my Mokobara from airport mishandling. What do I do?

Airports are the equivalent of boxing rings for luggage bags. The good news is your Mokobara is built to sustain those K.O. punches. Despite the dents, your Mokobara will continue to protect your belongings inside the luggage. A superpower provided by its German Makrolon poly-carbonate shell.

In case of any further airport mishandling of luggage, we request you to take the issue up with the respective airport or airline authorities for a luggage damage claim.

I spot scuff marks on my Luggage. What do I do?

With magic. A Magic Eraser, that is. 

Included in your order is a Magic Eraser designed to wipe away even the most stubborn marks.

How do I maintain/clean my Mokobara?

We’ve got all the deets head to our Product care page.

How should I store my Mokobara?

We’ve got you errr… our Mokobara covered!

We’ve provided dust bags to protect your Mokobara, when it’s not in use. As for soft bags, stuff in either the air bags provided, or old clothes to help your Mokobara maintain its shape and form.


Where are Mokobara products made?

All Mokobara products are ideated and designed at our HQ in Bangalore, India. We partner with a number of world class manufacturers directly to ensure the highest quality standards for our products. Your Mokobara is manufactured all across Asia (India, China, Thailand and Indonesia) and we make sure that our supply chain is optimised for maximum efficiency to ensure faster deliveries and environmental sustainability.

How long will it take to receive my Mokobara?

Our delivery partners will have your new travel bestie delivered within 3 to 5 days! Please note that not all our third party aggregators accept card payment on COD. 

How do I place a bulk or corporate order?

Just email us your requirements with your phone number, to bulkorders@mokobara.com and our superfast team will get back to you!

p.s. we do have special prices fo you :)

How do I join the Mokobara team?

We are always looking for fellow travellers to join us in #GoingPlaces. Shoot your shot with us at careers@mokobara.com!

Do you have a retail store that I can visit?

Currently we do not have any retail outlets that you can visit. We do offer a 30-days no questions asked trial policy for you to try a Mokobara in your adventurous habitat.

However, if you are in Bangalore drop down to our Mokobara HQ & Experience Centre. 


How do you package your products for delivery?

With love. Loads of it. 

All our luggage bags are packed in a premium dust bag which is shipped in a rugged cardboard box to safeguard your precious Mokobara. Our wallets come in a box with a fabric cover while our backpacks are secured with a special zipper enclosure which is shipped with a rugged cardboard box.