Your Mokobara comes with a warranty that can be availed simply by dropping us a mail at support@mokobara.com, or by clicking on the whatsapp chat icon on the website. Voila! We’ll take care of the rest.
Alternatively, you can simply click on this link to claim your warranty.
If you haven’t purchased our products from mokobara.com you can still avail a warranty. All you have to do is register your product here and we will activate your warranty!
Luggage:
We offer a 6 year worry-free warranty on our Iconic Range and Access Range. We offer a 3 year warranty on our Em Range and our Transit Range.
Backpacks, briefcases and totes:
We offer a 12 month worry-free warranty on our backpacks, briefcases and select totes.
The warranty covers the repair or replecement of any defective material or component, and not regular wear and tear.
#GoingPlaces? Firstly, we’re so happy for you!
However, we currently offer a warranty that’s applicable to Indian jurisdiction only.
Hmmm we’re #GoingPlaces for sure, but not 🚀 just yet.
Nice try! And, believe us when we say we’ve considered it.
While we may not offer a lifetime warranty, all of our luggage products are made from a German Makrolon poly-carbonate shell that passes the highest industry standards in terms of quality check. Translation: you may just have a ‘lifetime’ travel bestie in your hands!
YES! we offer a 30 day risk free return on all our products. All of it. So, if you’re not totally satisfied with your purchase for any reason, email us at hello@mokobara.com. We'll do whatever it takes to make things right. Click here to know more.
No, we don't charge any additional shipping charges to you!
You can just go to our Returns and Exchanges page and process your return.
Or you can click on the whatsapp chat button on our website and chat with one of our customer service representatives to process your return.
Please note that in order to process your return:
Our customer support team is always giving it their 101% to ensure you have the smoothest experience possible.
You can rest assured that our team is doing everything it can to process your refunds on your returns ASAP. Currently, it takes between 12 to 15 days for your refund request to be processed.
In the situation that you received a damaged/wrong/incomplete order, please make sure to reach out to us within 48 hours of it being delivered. Our team will complete all enquiries with our delivery agents within 3 days of receiving your complaint, and help you out with a quick resolution after.
Make sure you include the following images while submitting your complaint: Shipping label, MRP label, barcode and a quick video of the box and its contents. You will find all the required details on the box or the packaging.
In the situation that you receive a confirmation of the delivery of your order on text, but have not received it, please make sure to reach out to us within 48 hours of you receiving the confirmation text. Our team will complete all enquiries with our delivery agents within 3 days of receiving your complaint, and help you out with a quick resolution after.
For multiple product returns in the same order number, please note that we will be placing individual return orders for each product.
If you wish to request a cancellation of your order, please note that our team can only help you out with the same if your order hasn’t already been packed for delivery. While we won’t be able to help you out from our end in this situation, you can simply refuse to accept the order during the time of delivery, to cancel your order, and the refund will be initiated back to your source account.
For order containing multiple products, please note that we will be dispatching all the products individually, based on its availability in the warehouse closest to you. Therefore, you may not receive all the products in the same order at the same time.
For orders containing luggage sets, please note that the entire set will be encapsulated within a single box. Our luggage sets are designed such that the smaller luggage can be nested inside the larger luggage, to save up on storage space.
Delivery partners affiliated with Mokobara do not request or accept tips. Please do reach out to us in the situation that your delivery partner requests for tips.
Once an order has been placed, we cannot guarantee helping you out with changing the pin code/address/contact detail. In the situation that these details cannot be changed, we request you to cancel your order and place a new one with the revised details.
For return requests from pin codes which are not serviceable, we request you to self-ship your order to our Bangalore warehouse. We’ll get a member from our customer experience team to reach out to you with the address to the warehouse. We also request you to send us the proof of delivery, once your order gets delivered, to help us confirm that we’ve received the correct order.
All products must be packed in their original packaging prior to return. Please ensure all personal belongings are removed from the product before returning it, as we cannot guarantee their safety during transit to the warehouse due to the involvement of third-party vendors.
A Mokobara is super easy to spot on the conveyor belt. But let's make it easier for you. You can engrave up to seven characters on our luggage logo plate. So your Mokobara feels really your own while #GoingPlaces!
To personalise your order: Visit our website, choose your fave Mokobara, select “Add Personalisation” and add your initials! Your laser-engraving charges will be added to your order.
PS : Personalisation is applicable only on luggage products at the moment. Our team is working on some kick a** options to figure out personalisation on our range of soft bags.
Personalised items are made to order and cannot be exchanged or returned, but our product warranties still apply
Heading out for 2-3 days? Get The Cabin Float.
Planned a holiday for 4-7 days? Get The Cabin Luggage.
Got a 2 week-long vacay planned? Get The Check-in Medium Luggage.
Planned a phone-free vacations lasting over 2 weeks? Get The Check-in Large Luggage.
The Backpack Pro has everything The Backpack has, plus additional reasons to love it.
The Backpack Pro comes with an easy-access front zipper compartment, which houses a key holder, cardholder, and a zipper pocket to secure important documents. Oh, and we’ve also made more room for #GoingPlaces 🚀
Say hello to The Briefcase Pro, The Briefcase’s cooler, sleeker cousin. The Briefcase Pro has everything you love about the Briefcase, plus 3 zippered compartments for easy access.
Airports are the equivalent of boxing rings for luggage bags. The good news is your Mokobara is built to sustain those K.O. punches. Despite the dents, your Mokobara will continue to protect your belongings inside the luggage. A superpower provided by its German Makrolon poly-carbonate shell.
In case of any further airport mishandling of luggage, we request you to take the issue up with the respective airport or airline authorities for a luggage damage claim.
With magic. A Magic Eraser, that is.
Included in your order is a Magic Eraser designed to wipe away even the most stubborn marks.
We’ve got all the deets head to our Product Care
We’ve got you errr… our Mokobara covered!
We’ve provided dust bags to protect your Mokobara, when it’s not in use. As for soft bags, stuff in either the air bags provided, or old clothes to help your Mokobara maintain its shape and form.
All Mokobara products are ideated and designed at our HQ in Bangalore, India. We partner with a number of world class manufacturers directly to ensure the highest quality standards for our products. Your Mokobara is manufactured all across Asia (India, China, Thailand and Indonesia) and we make sure that our supply chain is optimised for maximum efficiency to ensure faster deliveries and environmental sustainability.
Our delivery partners will have your new travel bestie delivered within 3 to 5 days! Please note that not all our third party aggregators accept card payment on COD.
Just email us your requirements with your phone number, to bulkorders@mokobara.com and our superfast team will get back to you!
p.s. we do have special prices fo you :)
We are always looking for fellow travellers to join us in #GoingPlaces. Shoot your shot with us at careers@mokobara.com!
Yes! You can come visit us IRL now :) We’ve got stores open across all major cities, and we’d love to have you drop in. Use this store locater to find a store near to you. See you very soon.
With love. Loads of it.
All our luggage bags are packed in a premium dust bag which is shipped in a rugged cardboard box to safeguard your precious Mokobara. Our wallets come in a box with a fabric cover while our backpacks are secured with a special zipper enclosure which is shipped with a rugged cardboard box.
