We want you to be familiar with how we collect, use and disclose Personal Information. This Privacy Policy describes our practices in connection with Personal Information that we collect through websites, software applications ("Apps"), social media pages, and offline interactions (collectively the “Services”). By using the Services, you agree to this Privacy Policy.
PERSONAL INFORMATION
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including:
- Name
- Postal address (including billing and shipping addresses)
- Telephone number
- Email address
- Credit and debit card number
- Social media account ID and profile information
Collection of Personal Information
We and our service providers may collect Personal Information in a variety of ways:
- Through the Services: When you sign up for a newsletter or make a purchase.
- Offline: When you visit our stores, attend trade shows, or contact customer service.
- From Other Sources: Affiliates, public databases, marketing partners, and social media platforms.
Note: Payment processing is handled by third-party services. Your information is subject to their privacy policies, and we do not control their collection practices.
HOW WE USE PERSONAL INFORMATION
- To respond to inquiries and fulfill requests (transactions, customer service).
- To send administrative information (terms/policy updates) and marketing communications.
- To personalize your experience with tailored products and offers.
- To allow participation in sweepstakes and contests.
- For business purposes: data analysis, audits, fraud prevention, and service improvement.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed:
- To our affiliates and third-party service providers (hosting, payment, IT, etc.).
- To third parties for marketing communications (if you have opted in).
- By you, on message boards, chat, or social media pages (information becomes public).
- To your social media provider in connection with your social sharing activity.
OTHER INFORMATION
“Other Information” is data that does not reveal your specific identity, such as browser/device info, App usage data, and cookies.
Collection of Other Information
- Browser and Device Info: Automatically collected to ensure Services function properly.
- Cookies: Used for security, navigation, and personalization. You can decline cookies via browser settings, but some services may become unavailable.
- Pixel Tags: Used to track marketing success and usage statistics.
- Analytics: We use Google Analytics, SessionCam, and Qualtrics. Opt-out of Google Analytics here.
THIRD PARTY SERVICES & SHOPIFY
Links: We are not responsible for the privacy practices of linked third-party sites.
Shopify: Our store is hosted on Shopify Inc. Your data is stored through Shopify’s secure data storage and databases behind a firewall.
Payment Security: Direct payment gateways follow PCI-DSS standards (Visa, Mastercard, etc.) to ensure secure handling of credit card info.
SECURITY & RETENTION
We use reasonable organizational and technical measures to protect your data. We retain Personal Information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
CHOICES AND ACCESS
Opt-out: To stop receiving marketing emails, follow the "unsubscribe" link or email hello@mokobara.com.
Access/Update: To correct or delete your data, contact us at (+91) 7975298840 or write to: Mokobara Lifestyle Pvt. Ltd. #198, CMH Road, 2nd Floor, Desk No.275, Indira Nagar 1st Stage, Bengaluru, Karnataka 560038
MOKOBARA X INDIGO
When purchasing "Mokobara X Indigo" products, we may share your contact details with InterGlobe Aviation Limited (Indigo) solely to fulfill order-related benefits.
CONTACT US / GRIEVANCE REDRESSAL
MOKOBARA LIFESTYLE PRIVATE LIMITED
Address: 2nd floor, Desk 275, #198, Chinmaya Mission Hospital Road, Indiranagar, Bengaluru, 560038
GSTIN: 29AAMCM6112G1ZD
Email: hello@mokobara.com
Phone: +91 7975298840
Grievance Officer: Shiro Varghese Jacob
