Warranty

 

 

 What is covered under warranty?

Luggage 

Our luggage comes with a 6 year warranty, while The Em Luggage series and the Transit Luggage series comes with a 3 year warranty.

This covers any defect on wheels, zips, handles, nylon compression pad breakages and shell cracks.

Here’s a quick breakdown to show you what this *exactly* means for you.

Shell: 

✅What we cover

• Manufacturing defects such as shell cracks and discolouration at the time of arrival.

❌ What we don’t cover

• Damages caused to your Mokobara due to airline mishandling or severe accidents. 

• Damages caused due to treatment of unspecified chemicals/cleaning agents. Learn more here. 
• General wear and tear caused due to prolonged/improper use of the luggage. 
• “My dog ate my Mokobara.”

 

Trolley: 

✅What we cover

• Functional damages such as breakage and push button malfunction.

Wheel: 

✅What we cover

• Functional damages like wheel malfunction and cracks.

 

Lock:

✅What we cover

• Lock malfunction

❌ What we don’t cover

Damage caused to the lock due to a forgotten password. We strongly recommend that you make a note of your lock code once you set it. 

Carry Handle:

✅What we cover

• Breakage

 

Logo Plate:

✅What we cover

• Fitment issues

❌ What we don’t cover

• Scratches occurred due to mishandling.
• Incorrect engraving specified by you at the time of placing the order. (For example Puja instead of Pooja)

Side Feet:

✅What we cover

• Breakage
• Zipper

✅What we cover

• Zipper damage and malfunction.

 

❌ What we don’t cover

• Zipper malfunction due to over packing/overload.

Having to struggle while zipping your Mokobara due to protruding items placed inside, is generally a good indicator of over packed luggage.

 

Soft Bags and accessories:

Our soft bags and accessories are backed by a comprehensive 1-year warranty. 

 

✅What we cover

• Issues related to USB charging 
• Structural collapse at the time of arrival

❌ What we don’t cover

• Defects caused by improper use, such as tears.
• Dents on wrinkles forming on the fascia overtime
• Colour peeling and fading over time

Quick fixes for your Mokobara at home

In the situation of a spare-part replacement, we’ve worked on a quick and seamless process to help you get your Mokobara fixed, without having to physically travel to our service centre. 

We’ll send you the spare part, along with a step-by-step guide to help you fix-up your Mokobara. All you’ll need is 10 minutes and a simple screwdriver. That’s it!

Just send us an email, and we'll guide you through the quick and simple process of replacing the parts yourself. 

(Add the relevant youtube links for each of these repair)

Trolley repair
Wheel replacement
Logo Plate replacement
TSA Lock replacement

 

 Warranty General T&C:

1. Please make sure you keep your proof of purchase safe and sound! You’ll need it to avail your warranty. 
2. This warranty covers manufacturing defects only and does not cover damage caused by misuse, neglect, accidents, extreme temperatures, solvents, acids, water, normal wear and tear, or transportation incidents.
3. If your Mokobara happens to need some fixing beyond its specified warranty period, you would have to bear the cost of the spare parts. 
4. The 30 days trial is not applicable for purchases made from stores
5.  In the situation that the product you claim warranty on is out of stock or discontinued, you can opt to get your product replaced with another Mokobara of the same purchase value. You can also opt for a product replacement of a higher purchase value, and pay the difference. 

 

Top secret tips from our team

1. It's always recommended to take a picture of the luggage before check in to claim any damages with your respective airline .
2. The locks on our products are designed to prevent accidental openings and may not guarantee protection against theft, breakage, or unauthorized access by airline or airport personnel, or governmental authorities.
3. We recommend inspecting your product immediately after it has been handled by someone other than yourself. If any damage occurs during transit, please file a claim with the airline authority before clearing customs.

Indemnity clause

Any officers, directors, employees, investors, or people working for or at Mokobara Lifestyle Private Limited will be held personally responsible for any legal or extra judicial notices or legal proceedings. By using our service/products, you indemnify Mokobara Lifestyle Private Limited and its members from any liability occurring from incidental or accidental damages.